Frequently Asked Questions
Everything you need to know about your Dico Copenhagen experience.
Where does Dico Copenhagen ship from and how long does it take?
All orders are dispatched from our warehouse in Copenhagen. Domestic shipping within Denmark typically takes 1-2 business days, while international deliveries within Europe take 3-5 business days.
What is your return policy?
We offer a 14-day return policy from the day you receive your order. Items must be returned in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find the right size for my boots?
Most of our footwear runs true to size. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend choosing the larger size for the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as MobilePay, PayPal, and Klarna for flexible payment options.
Are your products sustainably made?
Dico Copenhagen is committed to high-quality craftsmanship. We primarily use premium leathers sourced from European tanneries that adhere to strict environmental standards, ensuring longevity and reduced waste.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.